Frequently Asked Questions
Orders & Accounts
No, you can place an order as a guest. However, creating an account allows you to track orders, manage returns, and save your preferences.
Click on 'Register' in the top menu, enter your name, email, and a password. After confirming your email, your account is ready.
Shipping
Yes, we ship within Switzerland and selected international destinations. Shipping costs will be shown during checkout.
Within Switzerland, orders typically arrive in 2–4 business days. International orders may take 5–10 business days depending on location.
Payment
We accept payments via:
- Credit Card (Visa, Mastercard)
- TWINT (Switzerland only)
- PayPal
- Bank transfer (manual)
Yes. All payments are processed through secure and encrypted gateways. We do not store any credit card information on our servers.
Returns & Exchanges
Yes. You may return unused products in their original packaging within 14 days. Please contact us before returning.
Return shipping costs are covered by the customer, unless the product was damaged or incorrect.
Product Information
We make every effort to present our products accurately. However, colors may slightly vary depending on your device screen or lighting.
We recommend dry cleaning or gentle hand washing in cold water. Each saree may have specific care instructions included.
Contact & Support
You can contact us at info@kodiswary.ch and we’ll respond as soon as possible.
Please Note
1. Return items must be unused and in their original condition.
2. We do not offer refunds for used or damaged products unless faulty on arrival.
3. For hygiene reasons, certain products may not be eligible for return.